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Yes. The Town of Erie adds a fee to utility bills for delinquent payment.
All customers are given a single-day grace period after their due date to pay their bill. After that day, a fee that is 1% of the unpaid billing amount is added to the account.
All customers are given a single-day grace period after their due date to pay their bill. After that day, a fee that is 1% of the unpaid billing amount is added to the customer account.
Let's assume your bill for the month of March was $100 and you did not pay that amount. A 1% fee (or $1) would be added to your account. For the month of April, your bill is $100 again, but now your customer account will reflect an unpaid balance of $201 - covering the month you didn't pay, the current month, and the 1% fee.
Customers are given one full month to make payment after the due date on their bill. If payment is not made in that month (or a payment plan is not created with the Utility Billing Division), their water service will be disconnected.
Let's use the scenario above: your utility bill was due on Friday, March 24 and you did not pay the bill. A doorhanger would be posted at your residence on the Tuesday a month later - in this case, on Tuesday, April 26. If the required amount isn't paid in full (or a payment plan isn't created) by 10 a.m. on Thursday - our team will begin shut-off procedures on Thursday starting just after 10 a.m.
A total fee of $40 is also added to any account that requires disconnection and reconnection.
Once the necessary payment is made, customers can call to have their water service re-connected again ASAP. Disconnection and reconnection teams work weekdays from 7:30 a.m. to 3 p.m., excluding Town-observed holidays.
Your monthly utility bill has three components for water, wastewater, and storm drainage services.
Customers are charged for water service through a fixed service charge and a tiered volume charge.
Customers are charged for wastewater service through a fixed service charge determined by your average winter usage for December, January, and February. We do this because typically, all water used is used indoors in these months, so it is a reasonable estimation of your wastewater service needs. Wastewater charges are consistent month-to-month after being updated annually.
Customers are charged for stormwater drainage through a fixed monthly charge.
The Town of Erie is committed to providing our more than 34,000 water customers with safe, reliable, high-quality water services essential to everyday life. The Town’s primary water source is the Colorado-Big Thompson Project, which originates on the western slope. Other sources include water stored in Windy Gap and Gross Reservoirs. In emergencies, we have access to Lafayette Water and Lefthand Water. The Town is also actively exploring access to groundwater sources and is always involved in other regional partnerships to address water access into the future.
Diverting water from the western slope to the Front Range is a very lengthy, complex, and expensive process. Water is governed in Colorado by the Prior Appropriation Doctrine – or as it’s known in shorthand, “first in time, first in right.” Older cities typically hold senior water rights and younger cities typically have junior rights; Erie is among the latter group, which means our raw water costs are often higher than some of our neighbors.
But youth has its advantages too. For instance, in Colorado and nationwide, many utilities are grappling with funding the expensive prospect of replacing aging infrastructure. Fortunately, as Erie is a younger community, our water customers enjoy the benefits of our modern, efficient infrastructure.
Summary of Responsible Parties' InformationIn the upper right of the Utility Bill is the summary of responsible parties’ information; bill due dates, bill amount, and how the bill is set to be paid. (It will only say Paid By Draft if that is set up).
Customer Account InformationAcross the top are the responsible parties' name, address, and account number:
Current Billing PeriodThe next row is the information for the current billing period. Going from left to right; view the:
Meter Readings and VolumeMoving down a row (and left to right) is the:
Sewer Base Charge: This charge of $10.30 is a base fee for all users.Sewer Usage Charge: This charge of $28.35 is based on the volume of water used.
Bar graph: In the example, the bar graph depicts 9 months of water volume use for this service address from May through January. This address used just under 10,000 gallons in May and over 30,000 gallons in August.
Tiers:Tier 1 use is 0 through 5,000 gallons at $5.53 per gallonTier 2 use is 5,001 through 15,000 gallons at $6.92 per gallonTier 3 use is 15,001 through 25,000 gallons at $10.35 per gallonTier 4 use is over 25,001 gallons at $15.49 per gallonIf John Doe had used 7000 gallons of water, his usage charge would be $41.49:Tier 1, $5.53 x 5 = $27.65Tier 2, $6.92 x 2 = $13.84
Single-family and Townhomes: Water monthly charge per 1,000 gallons:
Your utility bill includes charges for water, wastewater, and stormwater drainage services. The rates you pay on your utility bill cover the costs to provide these services to you. These services are paid for by the revenue generated from utility billing, and these utilities receive no funding from taxes.
The Town of Erie financial policies require a formal rate study be performed on the utility fund (water, wastewater, and storm drainage) charges at least every five years. This is an industry best practice to ensure costs are recovered equitably from customer payments.
The most recent study was completed by Raftelis, a nationally recognized independent financial consultant specializing in rate and fee studies for water provider clients across the country. They recommended changes to rates and charges for water and wastewater, with no changes to stormwater drainage charges.
After review, the Town Council then voted to establish the new rates and charges effective in 2021. The changes are revenue-neutral, meaning that the utility fund is anticipated to receive the same amount of revenue in 2021 as it did in 2020. Still, the changes do reflect a focus on the following:
The Town is changing how we charge for water and wastewater service in 2021 to provide affordable, high quality, reliable service that rewards water efficiency. Did you know the cost of water and wastewater services are paid entirely by the rates you pay, not by taxes? Additionally, the Town can use the revenue from water and wastewater rates only for those services; in this way, the Town’s utilities operate as financially distinct “Enterprise” services. To make sure we are consistent with the enterprise approach, the Town, through a nationally-recognized independent consultant, recently reviewed how we charge for these services. Based on this review, we are adjusting rates into a new structure that balances these priorities: affordability, conservation, revenue stability, and equity.
Under the new rates, higher users pay more and lower users to pay less because the rates more closely reflect the actual costs of service. In the new design, about 60 percent of customers will pay less than they do today, and 17 percent will see an increase of less than $50 a year. Learn more about the rates and the Town’s water conservation programs at www.erieco.gov/waterrates.
With input from the Board of Trustees and Town staff, Raftelis designed a rate structure that balances these Town priorities:
Water is a precious and limited resource in Colorado, and most utilities along the Front Range use tiered rates. Tiered water rates reward customers who use less water by charging the least amount per thousand gallons for use in the first tier, and increasingly more as customers use more water and graduate into higher levels.
The lowest rate tier corresponds to an amount of water sufficient to meet essential indoor household needs. Each subsequent tier charges a higher rate and is designed to send a price signal to households when using water for outdoor irrigation.
Tap fees and raw water dedication fees ensure costs that growth incurs on our water, wastewater, and stormwater systems are fully recovered. Often paid by the developer – and passed along to the new homeowner in the purchase price – these are one-time fees charged by the Town at the permitting stage.
In 2021, a 3/4 inch tap fee will increase from $5,200 to $8,860. The raw water dedication fee will increase from $15,300 to $16,243.
Yes. Monthly service charges are being reduced from $15.68 today to $10.30 in 2021. Volume rates – calculated in thousand-gallon increments based on how much water is used – will increase from $8.20 to $9.45.
The Town offers a number of free or discounted conservation programs that help customers use water wisely. Customers that participate in the Town’s free irrigation consultations save at least 20% on their annual water bill on average. Learn more about these programs on the water conservation webpage.
Here are a few ways to reduce water usage and associated bill increases:
Erie encourages xeriscape. Additionally, in March 2019, Colorado HB19-1050 was updated to encourage the use of xeriscape. The bill amended sections of the Colorado Revised Statutes prohibiting restrictive covenants, rules, or regulations (i.e. HOAs) that limit the installation or use of drought-tolerant vegetative landscapes and deems those covenants, rules, or regulations as contrary to public policy. Associations may adopt and enforce design, and aesthetic guidelines or rules, regulate the type, number, and placement of drought-tolerant plantings.
We are! Since 2016, the Town has been replacing residential water meters with Smart Meters that conform to all industry standards. Once installed, your new Smart Meter will give you access to your water consumption data, providing an opportunity to gain a greater understanding of and control over the water you consume on a daily, monthly, and annual basis.
The EyesOnWater customer portal stores all of your water usage in one place. View your history, discover your water trends, detect leaks, and personalize a water savings plan. Today, more than 60 percent of Erie’s meters are Smart Meters. Learn more about the EyeOnWater tool on the Smart Meter webpage.
Water meters report usage. The Town of Erie collects the usage on a rotating basis throughout the month according to the cycle billing/meter reading schedule.
Since 2016, the Town has been replacing residential water meters with Smart Meters that conform to all industry standards set by the American Water Works Association. Once installed, your new Smart Meter will give you access to your water consumption data, and gain a greater understanding and control of the water you consume on a daily, monthly and annual basis. The EyesOnWater customer portal stores all of your water usage in one place. View your history, discover your water trends, detect leaks, and personalize a water savings plan.
Learn more about the EyeOnWater tool on the Smart Meter webpage.
Customers may contact the Town’s Utility Billing team to learn more about case-by-case payment arrangements for those having difficulty paying their bills.
Also, part of the Town’s commitment to affordability is working with customers to investigate possible causes of high water usage. If you have questions or concerns, please reach out to our team anytime via email at firstname.lastname@example.org, by phone at 303-926-2700, or online via ErieSubmit.
Low-Income Household Water Assistance ProgramThe Colorado Department of Human Services (CDHS) received $15 Million in federal funding for the Low-Income Household Water Assistance Program (LIHWAP) to assist low-income households with their overdue water and wastewater bills.
The Town of Erie highly encourages residents struggling to pay their utilities to apply for this program. Funds are extremely limited and are distributed on a first come, first serve basis. To qualify for this assistance, the household must: Apply and been approved for LEAP during November 1, 2021 - April 30, 2022. Complete the addendum within the LEAP application and submit a copy of your overdue utilities bill. Services must be disconnected, facing disconnection, or have a past due amount on the bill.
We currently have a number of payment options available and accept cash, check, money orders and/or credit cards (Visa, Mastercard, Discover, American Express)
We send out bills on a rotating basis throughout the month according to the cycle billing/meter reading schedule. Bills are mailed approximately one week after the read date for each cycle.
Bills are due one day prior to the next read date for your cycle. For more information regarding the scheduled read dates, please view the cycle billing schedule.
The Town of Erie provides a high-quality supply of available drinking water to more than 14,350 residential and commercial customers 24 hours a day, 365 days a year. We continue to meet increasingly high water quality standards in a cost-effective manner for the citizens of Erie. We are proud that Erie meets and exceeds all federal and state drinking water standards. We do this while protecting the environment, community, and economic interests that we all value.
Read more about Erie’s water quality in the Water Quality Report.