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New Customers - Water Service
Title companies can request service for new homeowners in Erie by visiting the Transfer Service Page.
For any questions regarding setting up new service, please contact the Utility Billing Department at 303-926-2700.
Late Payment Penalties
All customers are given a single-day grace period after their due date to pay their bill. After that day, a fee that is 1% of the unpaid billing amount is added to the customer account. See the Town's Municipal Code for all legal details.
Let's assume your bill for the month of March was $100 and you did not pay that amount. A 1% fee (or $1) would be added to your account. For the month of April, your bill is $100 again, but now your customer account will reflect an unpaid balance of $201 - covering the month you didn't pay, the current month, and the 1% fee.
Water Shut-Off Procedures
Customers are given one full month to make payment after the due date on their bill. If payment is not made in that month (or a payment plan is not created with the Utility Billing Division), their water service will be disconnected.
Let's use the scenario above: your utility bill was due on Friday, March 24 and you did not pay the bill. A doorhanger would be posted at your residence on the Tuesday a month later - in this case, on Tuesday, April 26. If the required amount isn't paid in full (or a payment plan isn't created) by 10 a.m. on Thursday - our team will begin shut-off procedures on Thursday starting just after 10 a.m.
A total fee of $40 is also added to any account that requires disconnection and reconnection.
Once the necessary payment is made, customers can call to have their water service re-connected again ASAP. Disconnection and reconnection teams work weekdays from 7:30 a.m. to 3 p.m., excluding Town-observed holidays.