Show All Answers

1. How can I detect leaks in my home?

The Town maximizes efficiency by managing meter readings with Smart Meters. More than 80 percent of Erie homes are equipped with the meters. 

By creating an EyeOnWater account, residents are able to...

• monitor usage
• view results of conservation efforts
• and be alerted to leaks (extraneous usage) via text or emails! 

To get started, create an account, and be sure to download the app!

More information available on the Smart Meters webpage.

The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals.
Check out the water efficiency programs such as:

• Rebates for water efficient fixtures or appliances
• Sprinkler Consultations
• Discounts on xeriscape Gardens in a Box
• Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.

2. I just moved to Erie. Do I have a smart meter?

Welcome to Erie! Smart Meters are automatically installed in new builds after 2016. Standard meters installed before 2016 are being updated by the Town to Smart Meters. In 2020, more than 80 percent of the Town’s meters are smart! By 2026, the Town hopes to have 100 percent of meters replaced to Smart Meters.

The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals.
Check out the water efficiency programs such as:

• Rebates for water efficient fixtures or appliances
• Sprinkler Consultations
• Discounts on xeriscape Gardens in a Box
• Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.

3. Upgraded my sprinklers - how soon can I see the difference?

Congratulations on becoming a water conscious waterer !  Not only are you reducing water waste, but you’re likely to see other benefits as well!

Have you created an EyesOnWater account and downloaded the app? Your Smart Meter can inform results of your water conservation efforts within 24 hours!

Get started on the Smart Meters webpage.

The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals.
Check out the water efficiency programs such as:

• Rebates for water efficient fixtures or appliances
• Sprinkler Consultations
• Discounts on xeriscape Gardens in a Box
• Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.

4. How can I reduce my usage?

So glad you asked! The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals. Check out the water efficiency programs such as:

• Rebates for water efficient fixtures or appliances
• Sprinkler Consultations
• Discounts on xeriscape Gardens in a Box
• Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.

5. Can I see the usage information from the meter itself?

Not exactly. Meters cannot display the breadth of information - but, there is have an app for that!

Meter information is stored and transmitted once a day. View daily, weekly, and monthly usage on the EyeOnWater tool (available as an app!). Learn more on the Smart Meters webpage.  

Please do not tamper with meters. 

The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals.
Check out the water efficiency programs such as:

• Rebates for water efficient fixtures or appliances
• Sprinkler Consultations
• Discounts on xeriscape Gardens in a Box
• Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.

EyeOnWater

6. Xeriscaped my yard recently - is my water usage down?

Congratulations on becoming a water conscious neighbor!  Not only are you reducing water waste, but you’re likely to see other benefits as well!

Have you created an EyesOnWater account and downloaded the app? Your Smart Meter can inform results of your water conservation efforts within 24 hours!

Get started on the Smart Meters webpage.

The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals.
Check out the water efficiency programs such as:

• Rebates for water efficient fixtures or appliances
• Sprinkler Consultations
• Discounts on xeriscape Gardens in a Box
• Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.

7. How do I schedule my upgrade to a Smart Meter?

No appointment, or prompting by customers is necessary. Upgrades have already been pre-planned and scheduled by the Public Works Department. You will be notified in advance if an upgrade will occur, and you can expect little interruption to service. 

Town Staff will knock on your door to inform you that your water will be shut-off for approximately 10-15 minutes. If you are home and that timeframe does not work, they will coordinate a time that does. 

Once the meter has been installed, a door hanger will be left on your front door with information on how to create an account to view your water usage and how to download the app. Your meter will operate as normal with or without creating an EyeOneWater account and/or downloading the app.

For more information visit the Smart Meters webpage.

8. I was one of the first houses in my subdivision, but I see my neighbor, who moved in after me, got a Smart Meter. Why?

Your meter might have been previously already replaced since you moved in and therefore scheduled for a different replacement year than your neighbors. Meters are generally replaced on a 10-year cycle. 

The Town of Erie makes a concerted effort to provide resources to residents and businesses to help achieve water conservation goals.
Check out the water efficiency programs such as:

• Rebates for water efficient fixtures or appliances
• Sprinkler Consultations
• Discounts on xeriscape Gardens in a Box
• Irrigation Maintenance Tips

.... and more on the Water Conservation webpage.