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1. I just moved in to Colliers Hill mid-2015. Do I have a smart meter?

The meter upgrade program is a phased program and is based on the age of the existing meter. This program started in 2016, so all existing meters at that time are standard meters.

2. I was one of the first houses in my subdivision, but I see my neighbor, who moved in after me, got one. Why?

Meters are generally replaced on a 10-year cycle. Your meter might have been already replaced since you moved in and therefore scheduled for a different replacement year than your neighbors.

3. Can I see the usage information from the meter itself?

The meter information is stored in the meter and transmitted once a day. You can access the usage information by using the EyeOnWater® application from your computer or a smartphone. The account will show you hourly usage for any previous transmission. There is not a display on the actual meter with this information. Please do not try to access the meter directly. View instructions on creating an EyeOnWater® account here:

EyeOnWater