The Town partnered with the National Research Center and the International City/County Management Association to conduct the 2013 Town of Erie Citizen Survey. This is the first Town of Erie Citizen Survey to be conducted since 1995. It was administered by mail to 1,200 randomly selected households within the Town. A total of 501 completed surveys were obtained, giving a high response rate of 43%. According to our consultant, response rates obtained on citizen surveys typically range from 25% to 40 %. The margin of error is plus or minus four percentage points around any given percentage for the entire sample. With this margin of error, you may conclude that when 60% of survey respondents report that a particular service is “excellent” or “good,” somewhere between 56-64% of all Erie residents are likely to feel that way.
Information obtained through the survey will assist the Board of Trustees and Town staff in improving service delivery and identifying spending priorities. The Citizen Survey also provides the Town with norms against which to compare our own results with the results of over 550 other community surveys across the country.